GameSpot KYC verification: documents, process and time limits

Why an account review may be needed

KYC verification is used to check identity, age, address and, where applicable, ownership of a payment method. It may be requested on withdrawal, for unusual account details or as part of a security review. The request in your account will show which documents your account actually needs.

Up to five business days are stated for document review. If a KYC check needs further clarification, the process may be delayed by up to 14 days according to published guidance. These timeframes are not guaranteed withdrawal times.

Possible documents

Document	What it may be used for	What to check
Identity card or passport	Identity and legal age	Upload it complete, legible and valid
Proof of address	Confirming residential address	Use current, clearly visible details
Payment-method evidence	Checking ownership	Submit only data expressly requested
Additional security document	Account or transaction review	Follow the account requirements exactly

Submit only the documents specifically requested. Redact information only if the upload instruction expressly permits it, and do not subsequently alter files.

How the review works

1. Read the request in your account fully and compare it with your saved details.
2. Prepare current, clearly legible documents.
3. Upload files solely through the secure channel provided in the account.
4. Check messages and status regularly so that follow-up questions can be answered promptly.

Requested documents should be submitted within 30 days. If deadlines or follow-up requests are not met, processing may be paused until the requested information is supplied.

Connection with payments and withdrawals

For withdrawals, you may need to prove that the payment method used belongs to you. Third-party payments and cash deposits are not accepted. Make sure the name on the account matches the name on the payment method. A threefold turnover of deposits is also stated before withdrawal; details are under payments.

An activated bonus may have additional wagering conditions. Check the bonus terms before requesting a withdrawal. Never disclose a password, PIN or one-time code.

Privacy and help

Personal documents should be sent only through the upload process stated in the account. Do not send complete security details in unsolicited email. For a security question, reach the appropriate team through the support channel in your signed-in account; contact provides general guidance.

The privacy policy explains the principles on this information site for handling personal data responsibly. The specific instructions displayed in your account always take precedence.